FSP License and Legal Notices

Silvertree AI was granted license number 53346, to act as an authorised Financial Services Provider (“FSP”") in terms of the Financial Advisory and Intermediary Services Act, 2002 (“FAIS”"), by the Financial Services Conduct Authority (“FSCA”") on 12 December 2023.

Copyright and Intellectual Property Laws

This website and its content are owned by Silvertree AI Investments (Pty) Limited (“the Company”) and/or its licensors, and are protected by copyright and other intellectual property laws. All rights not expressly granted herein are reserved.

Any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, broadcast or other circulation, or exploitation of the website material will constitute an infringement of such protection.

Without detracting from the above, the Company authorises you to view, copy, download, print and distribute the content of this website, which remains the proprietary material of the Company, provided the content is used only for your information, non-commercial and private purposes. The incorporation of any proprietary material of the Company and/or its licensors taken from this website or in any other work, publication, or website is hereby expressly prohibited.

The trademarks, logos, and service marks (‘marks’) displayed on this website are registered and/or are in the process of being registered. Nothing contained on this website or the content or information provided on this website should be construed as granting any licence or right to use any of the marks without the prior written consent of the Company, and no right, title or interest in any proprietary material contained on this website is granted to any individual or juristic entity.

Website Content and Cookies Policy

The information and content accessible through this website are provided by the Company as general information about the Company and its products and services. Any information or content contained in this website is not intended, nor does it constitute financial, tax, legal, investment, or other advice. Nothing contained in any service or any other content on our website constitutes a solicitation, recommendation, endorsement or offer by the Company.

The Company may use the services of other organisations to provide information on this website. While reasonable care is taken in selecting such service providers and in monitoring the information they publish on this website, no representations, or warranties of any nature (whether express or implied) are made as to the accuracy, appropriateness, or correctness of any such information. You acknowledge and agree that the Company will not be liable for any damage directly or indirectly that may arise from any reliance on such information provided.

Any links to third-party websites are only provided for convenience, and the user shall remain solely responsible for complying with the terms and conditions applicable to such third-party websites.

In order to offer and provide a customized and personal service through our products and websites, we may use cookies to store and help track information about you.

A cookie is a small text file sent to your device that we use to store limited information about your use of the product or website. We use cookies to provide you with certain functionality (such as to enable access to secure log-in areas and to save you having to re-enter information into product or website forms) and to personalize our product or website content. Without cookies, this functionality would be unavailable.

By using our products and websites you agree that we can place these types of cookies on your device.

Email Protocol

The contents of any email and accompanying documentation are confidential and may be subject to legal privilege and client confidentiality. Any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. If you are not the intended recipient of an email, kindly notify the sender by return email or telephone, as well as deleting it from your system. You may not copy an email, disclose the contents of the email to any other person, or act in reliance on the contents of the email without the Company’s express written consent.

The content of an email and any accompanying documentation relating to the Company are owned by the Company and are protected by copyright and other intellectual property laws. All rights not expressly granted herein are reserved.

By communicating with us through electronic means, you consent to receive communications electronically and agree that all agreements, notices, disclosures, and all other communications transmitted by electronic means satisfy the legal requirement that such communication should be in writing.

Unless expressly agreed otherwise, the Company is only deemed to have received an email once receipt thereof has been confirmed and is only deemed to have sent an email once reflected as ‘sent’ on our email server. the Company shall not be held liable should any variation be affected to any document or correspondence sent unless the variation has been approved by the sender thereof.

The Company shall not be held liable for any harm or loss resulting from electronic viruses received through its electronic message or attachments, including any data corruption that may result therefrom. The Company does not accept liability or legal responsibility for the non-delivery or incorrect delivery, for whatever reason, of the contents of the electronic messages, its effect on electronic devices or its transmission as an unencrypted medium.

The Company is not able to distinguish between business and personal emails. Users who make use of the email system of the Company do so at their own risk and accept responsibility for any actions or consequences that may arise from such personal use.

Any views or opinions expressed in such messages are those of the individual sender and do not necessarily create obligations on or represent any commitment by Silvertree AI Investments. Should a message contain offensive, derogatory, or defamatory statements or materials, the message will be deemed to be sent outside of the sender’s scope of employment with the Company, and only the sender shall be held liable in their personal capacity.

In general terms, the Company does not engage in blanket monitoring of communications. The Company does reserve the right to, at any time and without notice, intercept and monitor communications and stored files sent or received over or stored on the information and communications systems of the Company, provided that such monitoring and interception is performed for a lawful purpose by a properly authorised Company representative.

Nothing contained in any email correspondence constitutes a solicitation, recommendation, endorsement or offer by the Company but shall merely be deemed to be an invitation to do business unless the opposite is expressly stated.

Legal Information

Silvertree AI Investments (Pty) Limited, registration number: 2022/219415/07, is an authorised financial services provider in terms of the Financial Advisory and Intermediary Services Act 2002 (FSP No. 53346). The Company is authorised to provide both financial advice and intermediary financial services. However, all information contained on this website, including any downloadable materials, should not be construed or relied upon as advice or the delivery of a service.

Governing Law

Any actions taken or advice given by the Company are to be interpreted and implemented in accordance with the laws of the Republic of South Africa, unless specifically stated otherwise.

Complaints Procedure

Any client of the Company may lodge a complaint in the manner described on this website.

“Complaint” means a specific complaint relating to a financial service rendered to the complainant by the Company or any of its representatives. The complainant must allege in the Complaint that the Company or its representative has contravened or failed to comply with a provision of applicable legislation and that, as a result thereof, the complainant has suffered or is likely to suffer financial prejudice or damage or that the Company has wilfully or negligently rendered a financial service to the complainant which has caused prejudice or damage to the complainant or which is likely to result in such prejudice or damage being caused, or has treated the complainant unfairly.

The Complaint must contain the details of the client, a full explanation and facts of the incident or accusation, and any documentary proof where possible. Complaints which do not satisfy the above definition, while always taken very seriously, will not necessarily be handled according to the procedure outlined in this document.

Clients may complain by telephone; however, to ensure that all complaints are properly understood, clients are urged to submit complaints in writing to both the Company and the Compliance Officer of the Company at the following email addresses:

Company Email
Compliance Officer Email

Once the above mentioned information has been received, the complaint will be acknowledged by senior management, who will assist in the resolution of the Complaint. The Company will provide the complainant with an estimated time frame depending on the complexity within which it is likely to complete its investigation.

A full record of each Complaint and all subsequent correspondence received will be kept by the Company for such periods as prescribed by relevant legislation.

Should a Complaint not be resolved within six weeks of receipt in favour of the complainant, the Company will send communication that will address said Complaint. Should the complainant feel that it is not satisfied with the result, it may refer the Complaint to the FAIS Ombud or such other relevant adjudicator as may be applicable, the details of which shall be provided.